Support
Questions, problems or feedback? Email us.
What to include
Your fr0stbyte and macOS versions, what you did and what happened. For an order, add the order number from your Paddle receipt.
Orders and receipts
Paddle, our Merchant of Record, emails your receipt. You can find any order, receipt or invoice at paddle.net.
Your license key
It is in Settings › Account in fr0stbyte, and fr0stbyte emails it to your account address after you buy Pro.
Moving Pro to another Mac
Deactivate it in Settings › Account, then enter your license key on the new Mac.
Credits that did not arrive
Credits appear within a minute, or the next time you open fr0stbyte. Still missing? Email us with your order number.
Refunds
You can ask within 14 days of a purchase. The Refund Policy explains how.
Your data
To get a copy of your data or delete your account, email us from your account address. The Privacy Policy has the details.
The Mac app, its online services and this website are run by fr0stbyte by Malik Ghani. See the Terms of Service.